I agree with countless Some others right here: This place would have 0 stars if Yelp would allow for it. We ordered a sofa for our living room on December eleventh. In the beginning, the sales guy tells us it may be shipped as early at THAT Thursday, but on checkout we obtain a shipping and delivery date of December 23rd. The salesman also sold us on insurance with the sofa and stated it covered ANYTHING for as much as (I am unable to recall the amount of) a long time. My boyfriend And that i jumped at The chance due to the fact we just acquired a cat and figured must nearly anything go Improper like her scratching it, we'd be covered. It was not right until AFTER the paperwork was signed and insurance paid for that we were informed it did not cover Animals. To start with Bob's fraud: $sixty insurance. Next Fraud: Shipping (Also a $60 cost). Like I claimed, we were being instructed the sofa would be delivered on December 23rd. We bought our recent couch the weekend prior to in order to make area for The brand new one arriving that Friday. We figured a week without a couch would suck, but it would be significantly better than figuring out exactly where to put 2 couches in our very small condominium. The early morning of December twenty third rolls all over and my boyfriend will get a phone indicating there was hurt during the warehouse as well as couch was on backorder right up until January 21st. Now This is the part that Actually gets me: I get that issues go Mistaken. Maybe there was an issue during the warehouse, Or even they have been stringing us along the whole time (which after looking through one other reviews right here looks Considerably more possible). But for arguments sake, we'll say there seriously was a problem in the warehouse. Very good customer support would present the customer some sort of compensation for that company's error.
I purchased a full Bed room set from Bob's Tumble 2011 Once i was going into a whole new apartment. At the beginning I bought excellent service (of course, due to the fact I used to be getting their item) and to date I have not experienced any problems with the home furniture. Then tonight as I was sitting up in my mattress doing a little get the job done I heard a strange creaking sound. I look down and my headboard has started separating in the beam connecting it to your footboard.
You would like to feel such as you're shopping with a best Good friend and possessing entertaining?! Go see Pam!!! We walked in only to window shop, and had so much enjoyment with Pam that we ended up just purchasing what we have been just searching for.
Bob's slogan is quality household furniture at a reduction value. I propose they change the slogan to Junk furnishings that's not really worth shopping for. I purchased a couch & loveseat advertised as gray in colour. No other shades were being marketed. The colour was tan & the quality was nonexistent. The customer provider is really a nightmare. I fought just like a tiger and managed to get a refund.
All of them agreed to this. On Tuesday night time I got a mobile phone connect with from the store. The lady was confirming I will be there at 9am Wednesday early morning. I confident her I could be there. She went on to tell me how she experienced a delivery coming plus the household furniture has to be picked up. What would you've performed if I failed to acquire this furnishings? I felt as though I used to be currently being harassed at this point. I purchased the household furniture. I advised you I could well be to select it up at 9. My partner was there promptly at nine. I'd programs to buy more household furniture in the subsequent number of months, but I failed to respect this harassing behavior, and may pick out a unique area for my upcoming demands.
Personnel was quite beneficial and pleasant. They also have a wonderful snack space while in the back. Properly truly worth your time and efforts to check this place out. I desire we experienced this place in city when my spouse and I moved her three many years in the past.
Additionally, Bob’s Low cost Home furniture is the proper place to shop for lower-Price tag decor. The company gives accessories For each and every indoor and outdoor space to highlight your personality.
Lastly, I chose to Visit the store for help. There, they known as the exact customer service line to be able to set up an excellent exchange. After a week, the household furniture was shipped with the exact same difficulty. Regardless of getting been advised that if there was a challenge, they might eliminate many of the furniture, the supply guys explained their purchased had been to replace only and thus, could not take away the furniture that was only in my way and that i couldn't even use. So once more, I had to go to the store to manage the situation. My relative spoke with customer assistance, where by again they tried to say they could not challenge a refund. Almost everything about Bob's is unprofessional: from the way they glue unmatched Wooden on the furniture on the sorry justification for any customer service line. They've got already taken 3 weekends from me unnecessarily. The amount of labor I needed to do for an even exchange after which you can a refund was exhausting and time intensive. Steer clear of this place!
They wound up using back the body in the mattress that broke. 6 months afterwards I STILL haven't acquired a refund. When I complete shelling out their Rubbish off I'll Instantly close my charge card. GO to Jordans, it truly is priced higher however , you recover quality merchandise along with improved customer company!
Undecided what all the adverse reviews are about. I obtained the montibello eating desk set in addition to a coffee table and finish desk.
Sideboards are literally made of compressed cardboard I child you not. A lot of bobs home furniture appears to originate from Asia Hence the wood together with other materials are only made to look excellent within the showroom. Tend not to be tempted by the prices trust me you will pay eventually
A few years ago I purchased a couch from Bob's Furniture. Everything went so very well, when it arrived time to get mattresses, I went for the Lombard store for guidance. Our sales rep, Sean, was very helpful. We purchased a king and a queen mattress on the Saturday for shipping and delivery for the subsequent Wednesday. Sean advised us we might get a connect with on Monday regarding the time. On Monday we known as the customer assistance number and after half an hour or so, we spoke with some from hats hat a unique country who instructed us they termed our household mobile phone to timetable our delivery. That didn't occur. We've got Caller ID and there wasn't a number that wasn't common. The shipping and delivery was scheduled for Wednesday. Once we made the acquisition, we had been informed that The 2 aged mattresses will be taken off and brought absent and that the new mattresses will be brought up the stairs to their specific rooms. The shipping individuals claimed they might not take the mattresses away as they weren't wrapped in plastic, which we were under no circumstances told. They did conform to assistance go ahead and take mattresses down the stairs. We called the customer assistance Office all over again, An additional 45 minute hold out to talk to someone from Honduras, who understood nothing at all about was taking place. I asked to speak with a manager and was explained to there was none accessible.
The professionals: Very affordable family room set offerings in common types with appealing cushioning solutions.
I used to be all set to obtain, obtain, get! We still left the Dedham store with an idea of what we preferred and also the pleasure of NOT providing the sales personnel there our Fee. It was a Sunday after a long weekend, we have been exhausted and just planned to search ON OUR OWN. I nicely reported that for the "greeter" within the door nonetheless it failed to enable. They had been overstaffed for an hour or so ahead of closing time and seemingly experienced nothing at all superior to try and do than sit on couches with us, ugh.